• To protect interests of consumers as per the preamble of the Electricity Act 2003

• To develop Quality of Service Standards by involving all the stakeholders

• To enforce transparency and accountability from utilities towards the consumers

• To create demand for quality service from the service providers by the user groups

• To collect & disseminate information of interest to the consumers in the language understood by them at any time convenient to the consumer

• To represent interest of consumers before Utilities, Forum, Commission, State and National level courts on electricity tariff, billing and collection, quality of service, filing appeal before various legal systems on decision harmful to consumers 2

• To engage competent technical experts on electricity related issues to enable intellectual interventions before the regulators and the policy makers on behalf of the consumers

• To develop effective and efficient complaint redressal mechanisms

• To empower consumer protection groups to work towards strengthening civil society on electricity related issues

• To establish R&D Centre (high-lighting achievements of partner members)

• To provide Information, Analysis of Consumer related Laws, Judgments

• To provide Online Support and pursue Consumer Complaints.

• To establish CCEA under Societies Registration Act 1860, head office - Lucknow, regional/branch centers -all over state by involving all the stakeholders by 201