Q.
How to report about unsafe electrical installations?
Ans: Inform Division’s/substation
officials over telephone numbers and the unsafe
installations will be visited within three days
from the date of receipt of complaint.
Q. How to address the
problem of frequent tripping of MCB or blowing
of fuse?
Ans: Contact
a Licensed Electrical contractor (L.E.C.) to
locate the cause. If there is a fault/defect
in your wiring installations, rectify the same.
If the load of your installation
is more than the load allowed by division, please
apply for enhancement of load by filling up
a form available at division office or download
the same from the website.
Your Electricity Bill:
Q. When shall I expect
the first electricity bill after installation
of meter?
Ans. First electricity bill
is delivered within 60 days of installation
of meter. In case of non-delivery please contact
our help desk at our Head Office with the "consumer
number" indicated on the top left side
of the invoice you received while applying for
the connection.
Q. How do I make payment
when I have not received the electricity consumption
bill?
Ans. If the bill is not delivered
within 15 days after the meter reading, you
can avail a copy bill from the Billing Help
Desk at division Office upon production of your
consumer number. You can deposit payment within
the due date specified in the bill at our Cash
Offices or Drop Box.
Q. How bills are delivered?
Ans. Bills are delivered through courier service
every month.
Q. What is the meter
reading system?
Ans. Every month meter readers
go door-to-door and record readings in Hand
Held Computers (HHC) / Meter Reading Terminals
(MRT). Meter reader is required to update the
readings in the Meter Card attached to your
meter. Meter readings fed in the HHC/MRT are
uploaded in our Billing Servers for processing
and bills are subsequently raised.
Q. Why is my meter
not read regularly?
Ans. Any one
of the following can be the reasons:
(i) Your premises is vacant and kept locked
for days together or remains locked during the
daytime resulting in inaccessibility of meter
to the meter reader.
(ii) Discrepancy in address in our database
with the actual may result in meter reader's
missing out your premises. If you observe such
shortcomings in the address (as printed in bill),
please be brought to the notice of Executive
(Commercial) at Division Office immediately
for corrections.
Q. How are bills prepared
if the meter is not read?
Ans. If meter is not read for
whatever reason, provisional bill is raised
which subjected to adjustment on receipt of
actual meter reading in the subsequent months.
For domestic connections provisional bills are
raises @ Rs 120 /kW/ month. For non-domestic
consumers bills are provisional bills are raised
on average consumption of last 3 months or based
on load (if previous consumption pattern is
not available).
Provisional bills are required to be paid within
the due dates like normal bills raised on actual
consumption.
Q. Why sometimes electricity
bills seem to be high ?
Ans. The increased consumption
may be attributable inter-alia to the following
reasons:
Defective appliance - Electrical
appliances viz. air-conditioner, refrigerator,
geysers, water pumps, washing machine etc, should
be checked and repaired immediately if found
defective.
Defective wiring installation -
Good quality electrical wiring installation
with proper current rating should be used. Defrayed
wiring installation would lead to additional
electricity consumption.
Unauthorized extension
- Unauthorized extension of your electrical
wiring connecting to different or adjacent installation
would increase the electricity consumption recorded
by your meter.
For above, you may have it checked by a Licensed
Electrical Contractor.
Incorrect meter readings
- You would appreciate that a meter
reader reads a large number of meters in a day.
Hence, mistakes though occasionally may happen
in taking readings of meters. If you notice
wide abnormality is recorded consumption of
the meter, in comparison with the previous consumption,
kindly bring it to the notice of the Executive
(Commercial) of the Company at division Office.
Defective energy meter
- Energy meters are tested for accuracy
specified in Indian Electricity Rules. It may
develop fault, leading to incorrect registration
of consumption. In such instances, where there
is a wide variation in recorded electricity
consumption in comparison to the previous occasions
and if you have any doubt about the metering
accuracy you may approach Executive (Commercial)
of the Company at division Office.
Q. Why does the period of meter reading
vary ?
Ans. You would appreciate that it is logistically
difficult to read all the metes on the 30th/31st
day. Hence there can be a variation of 3-5 days
in meter reading period which may result variance
in consumption.
Q. Can one make cash
payments of electricity bills ?
Ans. Cash
payment upto Rs.20,000/- are accepted.
Q. Can bills be paid
partly by cash and partly by cheque ?
Ans. Full payments are accepted
either by cash or by cheque.
Q. Why "Payment
shall not be accepted by cheque" appearing
on my bill ?
Ans. If your cheque is dishonoured
on two occasions in a financial year further
payments are not accepted by cheque. Hence the
remark "Payment shall not be accepted by
Cheque" is printed on the bill.
Q. I have paid my
previous month's electricity bill, but the payment
have not been accounted for in the current month's
bill?
Ans. This may happen if the
payment was made after the due date. You would
have to approach the Commercial Department at
the Company's division office to get the amount
payable against your bill appropriately amended.
Q. How do I register
complaint relating to metering and billing?
Ans. All metering and billing complaints are
registered at Commercial Department of the Company's
division office.
Q. My meter is found
stolen, where do I register complaint?
Ans. You have to first lodge
on FIR at the local police station. Subsequently
you are requested to approach the Executive
(Commercial) with the copy of FIR. Supply will
be reconnected upon payment of necessary charges. |
